Man and Van Knightsbridge Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Knightsbridge provides man and van, removal, and related services. By making a booking, accepting a quotation, or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Customer means the individual, company, or organisation that requests or receives services from Man and Van Knightsbridge.

Services means any man and van, removal, packing, loading, unloading, or related services provided by Man and Van Knightsbridge.

Goods means the items, belongings, furniture, equipment, or materials that the Customer asks us to move, transport, handle, or store.

Job means a single booking or instruction for Services, including any agreed variations.

Contract means the agreement between the Customer and Man and Van Knightsbridge made up of these Terms and Conditions, any written quotation, and the confirmed booking details.

2. Scope of Services

Man and Van Knightsbridge provides man and van and removal services within Knightsbridge and surrounding areas, as well as to and from other locations in the United Kingdom where agreed in advance. The precise scope of the Services will be described in our quotation or booking confirmation, which will form part of the Contract.

Unless expressly stated in writing, our Services do not include plumbing, electrical disconnection or reconnection, dismantling or reassembly of complex furniture or fittings, removal of doors or windows, drilling, or any building or maintenance work.

3. Booking Process

3.1 Booking request

The Customer may request a booking by providing accurate information about the nature and quantity of the Goods, the collection and delivery addresses, access conditions, desired date and time, and any special requirements. Bookings may be made by telephone or other communication channels we accept from time to time.

3.2 Quotations

Any quotation provided is based on the information supplied by the Customer at the time of enquiry. Quotations are not binding if the information provided is incomplete, inaccurate, or changes before the Job date. We may revise the quotation or apply additional charges if the actual work required differs from that described.

3.3 Confirmation

A booking is only confirmed once we have accepted the request and communicated confirmation to the Customer. We may decline any booking at our discretion. The Contract is formed when we issue confirmation of the booking or commence provision of the Services, whichever occurs first.

3.4 Changes to bookings

Any changes to date, time, addresses, or scope of work must be requested as early as possible and are subject to availability. We may adjust the price to reflect any change. If a requested change is not possible, the original booking shall remain in place unless cancelled in accordance with the cancellation terms.

4. Access, Parking, and Customer Responsibilities

4.1 Access conditions

The Customer is responsible for ensuring suitable access at all collection and delivery locations, including appropriate parking space, lift access where applicable, and safe, clear routes for moving Goods. Any restrictions such as loading bays, parking controls, or vehicle height limits must be disclosed in advance.

4.2 Permits and parking charges

The Customer must arrange any necessary parking permits or authorisations and is liable for all parking fees and charges incurred in the course of the Job. Where we pay such fees on the Customer's behalf, these will be added to the final invoice.

4.3 Preparation of Goods

The Customer is responsible for ensuring that Goods are properly packed, secured, and ready for transport, unless packing services have been expressly agreed as part of the Job. Fragile items must be adequately protected and clearly labelled as fragile.

4.4 Presence at the Job

The Customer or an authorised representative must be present at the collection and delivery addresses to direct placement of Goods and sign any documentation. If no one is present, we will act reasonably but accept no responsibility for incorrect placement of Goods or delays. Waiting time charges may apply if our team is kept waiting beyond a reasonable period.

5. Payments and Charges

5.1 Pricing basis

Our charges may be based on hourly rates, fixed prices, or a combination of both, as stated in the quotation or booking confirmation. Minimum charges may apply. Additional charges may be applied for long carries, stairs above a certain floor, dismantling or reassembly, heavy or awkward items, or work carried out outside normal working hours.

5.2 Deposits

We may require a deposit to secure a booking. Deposits are generally non-refundable unless otherwise stated in writing or where we are at fault for cancelling the Job.

5.3 Payment terms

Unless otherwise agreed in writing, payment is due immediately on completion of the Job. We may require payment in advance in certain cases. For business Customers with agreed accounts, payment terms will be as stated on the invoice. We reserve the right to refuse to commence or continue work if payment terms are not met.

5.4 Methods of payment

We accept commonly used methods of payment as advised at the time of booking. The Customer is responsible for ensuring that any payment method used is valid and authorised.

5.5 Overdue payments

Where payment is not made on time, we may charge interest on overdue amounts at the statutory rate and recover any reasonable costs incurred in collection of the debt. We may also suspend further Services until all outstanding sums are paid in full.

6. Cancellations and Postponements

6.1 Cancellation by the Customer

The Customer may cancel a booking by giving us clear notice. Any deposit paid may be retained as a cancellation fee, particularly where cancellation occurs close to the scheduled Job date. If cancellation is made on the day of the Job, or with short notice, we reserve the right to charge a reasonable proportion of the agreed price to cover our costs and lost opportunity.

6.2 Postponements

Requests to postpone a Job are subject to availability. We may, at our discretion, treat a postponement as a cancellation and rebooking, and apply charges accordingly. Any additional costs caused by postponement, such as storage, extra travel, or staff time, will be charged to the Customer.

6.3 Cancellation by us

We may cancel the Contract or any part of the Services where circumstances make it impractical or unsafe to proceed, including but not limited to severe weather, unsafe access, vehicle breakdown, illness or absence of key staff, or the Customer's failure to provide accurate information or payment. In such cases, our liability will be limited to refunding any deposit or prepayment received for the affected Services, and we will not be liable for consequential loss.

7. Goods Not Accepted for Transport

7.1 Excluded items

Unless expressly agreed in writing, we do not accept for transport or handling any of the following items: hazardous or dangerous goods, flammable or explosive substances, firearms and ammunition, live animals, perishable or chilled goods, illegal items, cash, precious metals, jewellery of high value, important documents such as passports, deeds or securities, or any goods which are illegal to possess or transport under applicable law.

7.2 Customer responsibility

The Customer is responsible for ensuring that none of the excluded items are included in the Goods. We may refuse to load or transport any items that we reasonably consider unsafe, unlawful, or inappropriate. If excluded goods are transported without our knowledge, our liability in respect of them shall be excluded to the fullest extent permitted by law.

8. Liability and Limitations

8.1 Duty of care

We will exercise reasonable care and skill in providing the Services and handling the Goods. However, our liability is subject to the limitations set out in this section.

8.2 Exclusions of liability

We will not be liable for loss or damage arising from:

a. Inadequate or improper packing by the Customer where we did not provide packing services.

b. Normal wear and tear, scratching, scuffing, or minor dents that may reasonably occur during removal work.

c. Pre-existing damage, defects, or inherent vice in the Goods.

d. Electrical or mechanical derangement of appliances or equipment, unless caused by visible external damage due to our negligence.

e. Loss or damage to fragile or valuable items not properly declared or packed.

f. Acts or omissions of the Customer or any third party.

g. Events beyond our reasonable control, including fire, flood, severe weather, traffic delays, accidents caused by third parties, or acts of public authorities.

8.3 Limitation of liability

To the extent permitted by law, our total liability for loss of or damage to Goods, whether arising in contract, tort, or otherwise, shall not exceed a reasonable replacement or repair cost up to a monetary cap per Job, as may be notified to the Customer or as otherwise required by law. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

8.4 Consequential losses

We shall not be liable for indirect or consequential loss, including loss of profit, loss of revenue, loss of opportunity, or loss due to delay, even if we have been advised of the possibility of such loss.

9. Insurance

We maintain insurance appropriate for a removal and man and van operator, subject to the terms, conditions, and exclusions of the policy. The Customer remains responsible for arranging additional insurance cover for Goods if they require higher levels of protection or cover for risks not included in our policy. Details of our insurance cover may be made available on request.

10. Time and Delays

Any times or dates given for arrival, commencement, or completion of the Services are estimates only and are not guaranteed, unless expressly stated as guaranteed in writing. While we make reasonable efforts to arrive on time, we are not liable for delays due to traffic, weather, accidents, or other factors beyond our control. The Customer should allow sufficient flexibility in their schedule to accommodate potential delays.

11. Waste, Disposal, and Environmental Regulations

11.1 Waste handling

We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal service and will only remove waste or unwanted items where this has been expressly agreed as part of the Job and where we are legally permitted to do so.

11.2 Prohibited wastes

We do not handle hazardous waste, clinical waste, chemical waste, asbestos, or any materials that require specialist treatment, licensing, or disposal routes. The Customer is responsible for arranging licensed disposal for such items.

11.3 Duty of care

Where we agree to take away items for disposal or recycling, we will do so in accordance with relevant waste duty of care obligations. The Customer confirms that they have the right to dispose of the items and that the items do not include prohibited waste.

11.4 Additional disposal charges

Charges may apply for disposal, recycling, or tipping fees, which will either be included in the quotation or advised separately. These charges may vary depending on the nature and quantity of items and on charges levied by disposal facilities.

12. Complaints and Claims

12.1 Notification of issues

Any visible loss or damage to Goods, or any issues with the Services, should be reported to us as soon as reasonably practicable, and in any event within a reasonable time after completion of the Job. We may request evidence such as photographs, descriptions, or receipts.

12.2 Investigation and resolution

We will investigate any complaint or claim in good faith and respond within a reasonable timeframe. The Customer must allow us a reasonable opportunity to inspect any alleged damage before repairs or disposal. Where we accept responsibility, we may choose to repair, replace, or compensate for the loss, subject to the limitations set out in these Terms and Conditions.

13. Data Protection and Privacy

We collect and use personal information provided by the Customer in order to manage bookings, provide Services, take payment, and handle queries or complaints. We will handle such information in accordance with applicable UK data protection laws and use it only for legitimate business purposes. We take reasonable steps to keep personal data secure and will not share it with third parties except where necessary for the performance of the Contract, to comply with legal obligations, or with the Customer's consent.

14. Termination

We may terminate the Contract or suspend Services with immediate effect by giving notice to the Customer if the Customer fails to pay sums due, commits a material breach of these Terms and Conditions, provides false or misleading information, or behaves in an abusive, threatening, or unsafe manner towards our staff. In the event of termination for the Customer's fault, we may retain any deposit and charge for work already carried out and any losses or costs incurred.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, except where mandatory law provides otherwise.

16. General Provisions

16.1 Entire agreement

These Terms and Conditions, together with any written quotation and booking confirmation, constitute the entire agreement between the parties and supersede any prior understandings or representations.

16.2 Variation

No variation of these Terms and Conditions shall be effective unless agreed in writing by Man and Van Knightsbridge.

16.3 Severability

If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16.4 No waiver

Failure or delay by us in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

By proceeding with a booking or using our Services, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.