Terms and Conditions for Man And Van Knightsbridge

These Terms and Conditions set out the basis on which Man And Van Knightsbridge provides moving, transport, carrying, loading, unloading, and related service arrangements to customers. By making a booking, requesting a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before confirming any service. If anything in these terms is unclear, it is your responsibility to ask for clarification before the booking is accepted.

In these terms, references to “we”, “us”, and “our” mean the service provider trading under the name Man And Van Knightsbridge. References to “you” and “your” mean the customer, client, or person placing the booking. These terms apply whether the service is arranged for a home, flat, office, storage unit, business premises, or any other location where a removal or transport service is required.

These terms are intended to support a fair, transparent, and professional service relationship. They should be read together with any written quotation, booking confirmation, or service notes issued before the job starts. If there is any conflict between these terms and a written booking confirmation, the booking confirmation will take priority to the extent of the inconsistency.

1. Booking Process

A booking is only confirmed when we have accepted your request and, where required, received any deposit or advance payment stated in the quotation. A request for service does not in itself create a binding agreement. We may ask for details such as collection address, delivery address, item list, access conditions, floor level, parking arrangements, preferred date, and any special handling needs. Accurate information is essential because the service is priced and scheduled according to the information you provide.

You are responsible for making sure that all details are complete and correct. If the information supplied is incomplete or inaccurate, we may revise the quotation, alter the scheduled time, or decline the booking. This is especially important where access is difficult, items are unusually heavy or fragile, or additional labour and vehicle space may be needed. We may refuse to carry out work if the actual requirements differ materially from the information provided at the time of booking.

We may accept bookings in writing, electronically, or by other agreed means. Once confirmed, the booking forms a contract subject to these terms. Time slots are given as estimates unless expressly stated otherwise. Traffic, weather, loading conditions, delays at access points, and parking restrictions may affect arrival or completion time. While we will take reasonable care to arrive as scheduled, we do not guarantee exact timings unless separately agreed in writing.

Changes to the scope of work should be requested as early as possible. This includes changes to the number of items, service type, collection or delivery address, or the need for additional staff, equipment, or vehicle capacity. Any increase in scope may result in a revised price or a revised schedule. We will decide at our discretion whether a change can be accommodated on the day.

If you instruct us to proceed with additional tasks not included in the original booking, such as dismantling, reassembly, extended carrying distances, staircase-only access, or multiple drop-offs, these may be treated as extra charges. Man And Van Knightsbridge is not obliged to provide services outside the agreed scope without agreement to the revised cost and conditions.

2. Prices and Payments

All prices are based on the information available at the time of quotation. Unless stated otherwise, quotations are valid for a limited period only and may be withdrawn or amended before acceptance. Prices may be calculated by reference to time, vehicle size, number of staff, distance, access complexity, item volume, or a combination of these factors. Any estimate supplied before the job starts is not a fixed final price unless expressly confirmed as such.

Payment terms will be stated in the quotation or booking confirmation. In many cases, full payment is due on completion of the service, although we may require advance payment or a deposit for certain bookings. We accept payment by methods notified in advance. Failure to pay on time may result in interest, reasonable recovery costs, and suspension of any further services. If a payment is reversed, charged back, or disputed without proper reason, you may be liable for the full amount and our reasonable administrative costs.

You must ensure that a person authorised to approve payment is available at the time of completion. Where payment is due on the day, the job may be delayed until payment is received. We are not required to release goods, complete final unloading, or return items to storage until outstanding sums have been paid in full, except where doing so would be unlawful.

3. Cancellations, Rescheduling, and Waiting Time

You may cancel or reschedule a booking by giving notice as soon as reasonably possible. Cancellations made outside the stated notice period may be subject to a charge to cover costs, allocated staff time, vehicle reservation, and loss of opportunity. The applicable cancellation fee may depend on how close the cancellation is to the scheduled time. If a deposit has been paid, part or all of it may be retained to offset our costs where permitted by law and stated in the booking terms.

If we arrive at the agreed location and are unable to carry out the service because you, your representative, or the premises are not ready, this may be treated as a late cancellation or wasted attendance. This includes where access is blocked, keys are unavailable, parking restrictions prevent lawful loading, or the items are not ready to move. In such cases, we may charge a waiting fee, a failed attendance fee, or the full booking fee depending on the circumstances and the time lost.

We may reschedule or cancel a booking if it becomes unsafe, unlawful, or impossible to perform the service as planned. This may include severe weather, vehicle breakdown, staff illness, road closures, unsafe access, or discovery of hazardous items not declared at booking. Where we cancel for reasons within our control, we will refund any amount paid for work not carried out, but we will not be liable for indirect losses or consequential costs.

4. Customer Responsibilities

You must ensure that the goods to be moved are properly packed, labelled where necessary, and suitable for transport. Unless we have expressly agreed to pack items ourselves, we are not responsible for the adequacy of your packaging. Fragile items, loose parts, valuables, electronics, and items containing fluids should be protected before collection. It is your duty to tell us about items that require special handling.

You must also ensure that we have safe and lawful access to the premises and that the collection and delivery points are prepared for loading and unloading. This includes arranging permits if necessary, securing lifts where applicable, and ensuring that all relevant building rules are followed. If a building manager, concierge, or third party imposes restrictions, those restrictions remain your responsibility unless we agreed otherwise in writing.

If you ask us to move items that are prohibited, unsafe, or likely to cause damage, we may refuse without liability. We may also decline to carry items that are excessively heavy, unstable, contaminated, leaking, or otherwise unsuitable for manual handling or transport. The final decision on what can be safely loaded rests with our team acting reasonably and in accordance with health and safety requirements.

5. Liability and Limitations

We will use reasonable care and skill in performing the service. However, the nature of moving work means that some risk of minor scuffs, marks, or accidental damage can arise despite careful handling. We are not responsible for pre-existing damage, wear and tear, or damage arising from items being inadequately packed, structurally weak, improperly assembled, or unsuitable for movement. We are also not responsible for items that are left unboxed, unlocked, unsecured, or in a condition that makes safe transport difficult.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law. Subject to that, our total liability for loss or damage arising from any single booking will be limited to the price paid or payable for the relevant service, unless a higher limit is agreed in writing before the job starts.

We are not liable for indirect or consequential losses, including loss of profit, loss of opportunity, business interruption, emotional distress, or loss resulting from delay, unless such liability cannot be excluded by law. Man And Van Knightsbridge will not be liable for loss caused by your failure to disclose important information, failure to prepare the premises, or instructions given against our advice.

6. Waste Regulations and Prohibited Items

Where our service includes the removal of waste, unwanted goods, or clearance items, you must comply with all applicable waste laws and environmental rules. We will only remove waste that has been agreed in advance and only where it is lawful for us to do so. You must not place us in a position where we may be handling regulated waste without the proper information, classification, or arrangements. If any item is waste rather than reusable property, you must tell us before collection.

We will not transport items that are hazardous, explosive, toxic, corrosive, infectious, or otherwise regulated unless we have expressly agreed in writing and all legal requirements have been met. Prohibited or controlled items may include, by way of example, asbestos, chemicals, paint in bulk, medical waste, gas bottles, fuel, batteries in certain conditions, and any item requiring specialist disposal. If such items are discovered after loading begins, we may stop the work immediately and recover our costs.

Where waste is removed by us, you acknowledge that you remain responsible for declaring the nature of the material truthfully. Incorrect or incomplete declarations may result in additional charges, refusal to complete the job, or referral to the relevant authorities where required by law. You also agree not to present household waste, commercial waste, or mixed waste in a manner that breaches environmental or disposal rules.

7. Delays, Access Issues, and Force Majeure

We are not liable for delays caused by circumstances beyond our reasonable control, including but not limited to traffic congestion, road closures, accidents, adverse weather, strikes, civil disturbances, power failures, public emergencies, or restrictions imposed by third parties. If such events occur, we will try to continue the service or arrange an alternative time where practical, but any resulting delay will not amount to a breach of contract.

If access to the collection or delivery point is delayed by factors outside our control, we may charge additional waiting time or additional labour at our standard rates. Where the delay is significant, we may need to adjust the planned route, staffing, or sequence of work. You agree to cooperate reasonably to reduce delay and additional cost.

We may suspend or terminate work if continuing would put our staff, your property, or third-party property at risk. In such cases, any sums due for work already undertaken remain payable. This applies even where the job cannot be completed because access is refused, conditions become unsafe, or the premises are unsuitable for the service requested.

8. Damage Claims and Complaints

If you believe damage or loss has occurred during the service, you must notify us as soon as reasonably possible and provide clear details of the issue. You should take reasonable steps to minimise further loss and preserve the item or area involved. We may ask for photographs, purchase evidence, and other information to assess the claim. Any claim must be made within a reasonable period after completion of the service and in any event within the time stated in the booking confirmation where one is provided.

We may inspect the item, seek independent assessment, or request further information before accepting or rejecting any claim. We will not admit liability merely because a complaint has been raised. If we agree that we are responsible, our remedy may be repair, replacement, or compensation up to the relevant liability limit, depending on the circumstances and legal requirements. Items of high value should be declared in advance and protected by suitable insurance arranged by you where necessary.

Any complaint should be raised in good faith and with enough detail to allow proper review. We reserve the right to deny claims that are unsupported, out of time, or inconsistent with the condition of the goods before the job started. Nothing in this section affects rights that cannot lawfully be excluded under applicable consumer law.

9. Insurance and Risk

We maintain insurance appropriate to the nature of our operations as required by law and commercial practice. However, insurance cover is not a substitute for proper packing, accurate declarations, and reasonable care by the customer. Risk in the goods remains with you until the service has been completed, unless damage is caused by our proven negligence and within the limits of these terms.

If you ask us to handle especially valuable, fragile, or irreplaceable items, you should inform us in advance so we can decide whether additional precautions are necessary. We may refuse to handle certain items if we consider the risk too high. It is your responsibility to hold adequate insurance for items of unusual value, sentimental importance, or items that are not standard household goods.

Where we are asked to dismantle, assemble, disconnect, reconnect, or install items, these tasks are provided only if agreed and only to the extent that they are safe and practicable. We are not responsible for internal faults, hidden defects, or failures of items that are moved, reassembled, or connected in accordance with your instructions.

10. Governing Law and General Provisions

These terms, and any dispute or claim arising from them or in connection with them, are governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where consumer law provides otherwise. Nothing in these terms is intended to remove any statutory rights that apply to you as a consumer or business customer under applicable UK legislation.

If any provision of these terms is found to be unlawful, invalid, or unenforceable, that provision will be treated as modified to the minimum extent necessary, or severed if required, and the remaining provisions will continue in full force. No failure or delay by us in enforcing any part of these terms will be treated as a waiver of our rights.

These terms represent the entire agreement between you and Man And Van Knightsbridge regarding the booking, unless a written variation is agreed by both parties. Headings are included for convenience only and do not affect interpretation. By proceeding with a booking, you confirm that you have read, understood, and accepted these service terms in full.